Shipping & Return Policy
Shipping Policy
Last Updated: October 15, 2026
At THRAX, LLC, we are committed to providing our customers with a reliable, efficient, and transparent shipping experience. We understand the importance of receiving your order promptly and take pride in ensuring that every shipment is carefully prepared and handled with professionalism.
Please review our shipping policy below for important information regarding order processing, shipping schedules, delivery expectations, and customer responsibilities.
1. Shipping Schedule
THRAX operates on a Monday through Thursday shipping schedule, excluding recognized holidays and other closures.
- Shipping Days: Monday – Thursday
- Non-Shipping Days: Friday, Saturday, and Sunday
- Shipping Carrier: United States Postal Service (USPS)
- Shipping Service: USPS Priority Mail
Orders placed outside our regular shipping days will be processed during the next available shipping period.
Please note that order placement does not guarantee same-day shipment.
2. Order Processing & Fulfillment
All orders are processed in the order they are received, subject to product availability, payment verification, and operational requirements.
While we make every effort to fulfill orders as quickly as possible, processing times may vary depending on order volume, holidays, weather conditions, or other circumstances beyond our control.
Once an order has been prepared and transferred to USPS, customers will receive shipping confirmation and tracking information, when a valid email address has been provided.
3. Shipping Method & Estimated Delivery
THRAX ships orders using USPS Priority Mail, a trusted nationwide shipping service.
USPS Priority Mail typically delivers within 1–3 business days, depending on the destination and postal service conditions.
Please be aware:
- Delivery estimates are provided by USPS and are not guaranteed.
- Shipping transit times begin once USPS accepts the package, not when the order is placed.
- Delays resulting from weather, holidays, postal disruptions, or other circumstances outside our control may occur.
- THRAX cannot guarantee delivery by a specific date.
4. Shipping Confirmation & Tracking
Once your order has shipped, a confirmation email containing available tracking information will be sent to the email address associated with your purchase.
Tracking updates are provided directly by USPS and may take additional time to appear after a shipping label has been generated.
Customers may track their shipments through the official USPS website at www.usps.com.
5. Shipping Address Accuracy
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
THRAX is not responsible for delivery delays, misdeliveries, or returned shipments resulting from incorrect or incomplete addresses supplied at checkout.
If you discover an error in your shipping information, please contact us immediately. Although we will make reasonable efforts to accommodate corrections, address changes cannot be guaranteed once an order has entered fulfillment or been shipped.
6. Lost, Delayed, or Damaged Packages
We take great care in packaging our products to help ensure they arrive safely.
However, once a shipment has been transferred to USPS, delivery and transportation are handled by the carrier.
If your package is delayed, missing, or arrives damaged, please contact our customer support team.
THRAX will review shipping-related concerns on a case-by-case basis and provide reasonable assistance in resolving issues.
Customers reporting damaged products should retain the original packaging and provide photographs of the package and affected items when possible.
Nothing in this policy limits any rights or remedies available under applicable law.
7. Weather Conditions & Temperature-Sensitive Products
Certain THRAX products, including gummies, may be sensitive to prolonged exposure to excessive heat or extreme temperatures.
Although we take reasonable precautions when preparing orders for shipment, environmental conditions during transportation and delivery remain outside our direct control.
We encourage customers to monitor shipment tracking and retrieve delivered packages promptly, particularly during warmer months.
If your order arrives in an unsatisfactory condition, please contact us so we may review the circumstances and determine an appropriate resolution.
8. Shipping Restrictions & Regulatory Compliance
THRAX is committed to complying with applicable federal, state, and local laws governing the sale and distribution of hemp-derived products.
Orders may only be shipped to destinations where the products purchased are legally permitted.
We reserve the right to refuse, hold, or cancel orders when necessary to comply with applicable regulations, carrier requirements, or internal compliance procedures.
Product availability and shipping eligibility may vary by jurisdiction.
9. Holidays & Unforeseen Interruptions
Our regular shipping schedule may be affected by federal holidays, USPS closures, severe weather, unforeseen operational interruptions, or other circumstances beyond our reasonable control.
During these periods, additional processing or transit time may be required.
We appreciate your understanding and patience.
10. Customer Support
At THRAX, customer satisfaction is a priority. If you have questions about your order, shipping status, or delivery experience, our team is available to assist.
THRAX, LLC
West Virginia, USA
Website: https://thraxcbd.com
For shipping-related inquiries, please contact us through our official website and include your order number so we can assist you efficiently.
Return Policy
Please follow the guidelines below to receive a full refund for any product listed below, minus the costs of shipping and handling.
1. Obtain a RMA (Return Merchandise Authorization) from our support team by contacting us via any of the contact buttons on our website.
2. Ship items to the address provided by customer service.
3. Provide a copy of your invoice or receipt when with the returning products. Email this receipt to our customer service and ship the box back unopened.
4. Ship back product at your own expense.
5. All returns must be shipped pre-paid, as Thrax CBD does not accept FedEx or UPS packages with tracking. Risk of loss in shipping returned products falls completely on the shoulders of the customer. If returned products are not delivered in their original condition or products are lost during shipping, Thrax CBD reserves the right to refuse a refund for any returned item.
By purchasing products on Thrax CBD, you are agreeing to this return policy and submit to its compliance in the event that you need to return an item.
Our Commitment to You
As a West Virginia-based company, THRAX is proud to serve customers with quality products, dependable fulfillment, and responsive customer service.
We appreciate your trust in our company and look forward to continuing to provide a professional and reliable shopping experience.
Thank you for choosing THRAX.